10. Trust

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The National Basketball Association's San Antonio Spurs have won five titles since Gregg Popovich took over as head coach, guiding them to 19 consecutive seasons winning at least 60 percent of his games. No team in history, not even the Boston Celtics of the 60s, has come close to that. He is a skilled tactician and will, at times, be very critical of his players, professional athletes in an unusually competitive and demanding atmosphere.

However, Popovich comments:
Relationships with people are what it's all about. You have to make players realize you care about them. And they have to care about each other and be interested in each other. Then they start to feel a responsibility toward each other. Then they want to do for each other. I think that communication thing really helps them. It engenders a feeling that they can actually be in charge.1

This is reflected in the fact that veterans Manu GinĂ³bili and Tony Parker could have chosen more lucrative contracts with other teams but opted to re-sign with the Spurs knowing 'Pop' would still be their coach.2

Popovich in his unique way built a trusting relationship between the coaching staff and players. His accomplishments reflect on his teaching style by validating the talent pool in the NBA and his players.  Can elementary and secondary school teachers find relevance from his methodology? While his pedagogy is targeted to professional athletes we find his words to be pertinent for educators and parents: relationships, care, responsibility, communication, and being in charge.

The amygdala

Researchers in neuroscience have determined some of the biochemical processes related to socialization and trust. They have shown that establishing trust between people leads to positive consequences and betterment in communities.

The amygdala is the emotion clearinghouse of our brain. In conjunction with life's recorded experiences, it decides how to process events as they occur moment by moment. It will immediately sound the alarm if a car comes hurtling your way in the middle of an intersection, starting with the visual stimulus, followed by signals that go to the sympathetic nervous system.

First to receive the signal is the hypothalamus, which then sends neurohormones to the pituitary gland, followed by hormones through the circulatory system to activate the adrenal glands to produce cortisol and adrenaline. Both help in the production of glucose, the energy molecule needed in an emergency to get the legs and other muscles working. This fight or flight response occurs along with rapid breathing, sweating, higher heart rate and blood pressure, to escape the potential accident.

In non-emergencies, however, the amygdala 'weighs' the emotional cost/benefit ratio associated with the circumstance in conjunction with the prefrontal cortex, the place that may have memories about the stimulus. Often, they are benign, and we move on to the next task without tension. However, pressures at work, home, or school, while not urgent, nevertheless produce stressful encounters and deadlines, and the amygdala-hypothalamus-pituitary system keeps the flow of cortisol going. Because there is no immediate need for that energy, the excess glucose is converted to fat, noticeably accumulating in the midsection and other regions of the body.

The other consequence is the flooding of the memory storage region, the hippocampus, which under calm situations initiates the chemical lowering of cortisol after an anxious experience. The excess cortisol that circulates in the blood in a chronically stressed person, however, floods the hippocampus, causing atrophy as the memory-building dendritic formation to main nerve axons is reduced.

Stress

Remember jumping when another person sneaked up behind you? Or consider someone that has post-traumatic stress disorder (PTSD) and falls to the floor after hearing a loud noise. In general, an anxious personality starts a metabolic snowball, that leads not only to the shrinking of the hippocampus but cell damage throughout the body. The amygdala becomes hypersensitized, resulting in a socialization pattern that is mistrusting and depressed.
A host of biochemicals affect our thinking and emotions, but oxytocin, a hormone, has caught the attention of researchers in the trust realm. It is released in association with maternal behavior such as childbirth and breastfeeding but also in both genders in the areas of commitment, romantic attachment, and calm feelings.

When teachers and coaches create scenarios where student talents are validated, a set of biochemical reactions is triggered, particularly the secretion of oxytocin, and with it trust.

It is in the context of what Jenifer Fox calls "creative dreaming" where children do far better when they focus on their strengths. That is beneficial because interpersonal relationships can be fearful at times but stimulating oxytocin flow reduces the activation of fear by the social-sensitive amygdala.

Furthermore, the prefrontal cortex, a place for long-term memory storage, will reduce the frightened signal if it remembers that stimulus as not threatening. Getting up in front of a group to speak, for instance, is scary, but after one or more opportunities, it may prove enjoyable because the prefrontal cortex has been conditioned through repetition that there is no safety hazard in speaking in front of audiences. Oxytocin is secreted in conjunction with that memory and attaches to the amygdala's receptors and quells the fear response.

Oxytocin experiments

Experiments reveal that oxytocin correlates with attachment, recognition, and social behaviors in animals. Scientists have manipulated the chemical and genetic machinery in rats to reduce or manufacture oxytocin and observed heightened social skills when the plasma oxytocin was higher, reducing the release of stress hormones cortisol and adrenaline from the adrenal glands.3,4

Furthermore, the prairie vole is special in that the male has continuous contact with its female partner for life after they breed. If the female prairie vole dies, the male does not look for a new partner. Other species of vole such as the montane, do not show this pair bonding conduct. This monogamous behavior in the prairie vole is related to oxytocin concentration and the large numbers of receptors in the brain for that hormone. In the montane vole oxytocin is not as abundant.5

Oxytocin and fMRI

Andreas Meyer-Lindenberg of the NIMH Genes Cognition and Psychosis Program and colleagues asked fifteen healthy men to sniff either oxytocin or a placebo prior to undergoing an fMRI scan, which reveals what parts of the brain are activated by designated activities. While in the scanner, the men watched angry faces and threatening scenes, triggering strong activation of the amygdala during the placebo scan, but markedly less following oxytocin ingestion, suggesting its pivotal role in regulating social fear, dampening the amygdala's communication with sites in the upper brain-stem that inaugurate the fear response.  The researcher suggests:

Because increased amygdala activation has been associated with fear the mode of action of oxytocin in humans suggests a potentially powerful treatment approach toward socially relevant fear.6

Tonia Singer and her team at University College London showed how empathic responses are modulated by learned preferences.  They asked volunteers to play a game with employees of a laboratory company secretly instructing the employees to play either fairly or unfairly.  Afterward, the scientists measured brain activity in the same volunteers under quite different circumstances: looking at videos of their former game opponents when undergoing various degrees of pain.  In both male and female volunteers, the brain areas that signal pain became active as they saw pain, giving neural evidence of their empathy as discussed earlier in the context of mirror neurons. 

However, empathy did not extend to all the employees who were hurting.  The male volunteers showed significantly less empathetic brain activity compared to women volunteers when unfair-playing employees were observed experiencing pain. Moreover, females showed empathic brain responses regardless of their moral judgment of the employees' social behavior, whereas the men's brain responses were conditional.7

These experiments reveal how behavior (including gestures) has direct bearing on the trust between individuals in a work setting as we are biochemically geared to validate trustworthiness of others. James Wilson, UCLA criminologist and social scientist, explains that positive, group-oriented behaviors, or any situation when people treat each other in a fair, sympathetic manner, are demonstrating an essential understanding of the importance of reciprocity in human affairs.8 In a recent study related to making decisions, Tim De Wilde organized people in three-membered groupings to examine and discuss printed information about projects. The oxytocin ingested individuals were more inclined to carefully examine specific items in their packets before coming to a final decision on their designated project compared to the placebo group that examined their packets to a lesser degree, revealing more bias and conformity to prevailing opinions when they made decisions.9

Trust in school

It is important that the administration, specifically the principal, create an esprit de corps, or high morale, in the school environment so that students acknowledge that the school environment is a special place designed for academic growth and success. My high school principal was successful in that regard leading a campus with four thousand students.  Furthermore, the students must hear that the most prized resource is the faculty because their expertise in formulating lessons benefit them greatly. Acts of kindness toward all members of the school community including the custodial, kitchen, and office staff is part of the trust contract as well.

A trusting relationship means that students should be granted certain freedoms including movement throughout the school during open periods and not always assigned to a study hall. Opportunities to chat with friends is important and giving students space to socialize is another way to build trust and camaraderie in the school. Students must earn that trust because roaming-freedom can be revoked.


Trust in the classroom

Similarly, the school empowers you to build a trusting relationship with students that embrace cooperation with lesson plan activities and movement throughout the room.

Gaining their trust is crucial since it increases oxytocin production and motivates them to perform tasks, and is part of the conflict resolution, goal-setting, and stress management equation behind contemporary assertiveness training. Classrooms that nurture trust between peers and teacher are validating, and likely to be engaging and joyful.

You probably engage all of them to some degree, but several students will admit that they feel isolated and out of the mix either in classes and/or the social scene. I believe schools sincerely try to establish trust, and students benefit from the kindness and patience of their teachers, but schools accommodate many children and the instructional day is institutionally focused, naturally concerned with order and compliance, and that is where some get isolated from their peer group and teachers. Moreover, many children find the school day a challenge, mixed with bullying and other social complexities that are trust related. They are likely to have some of the hypersensitive amygdala concerns mentioned earlier that hamper the hippocampus from retaining information. Conversely, as teachers and administrators build trust, more students experience the effects of oxytocin flow, fostering a comfortable environment conducive to learning.

In this context, Ron Ferguson,  Senior Lecturer in Education and Public Policy at the Harvard Kennedy School, surveyed 1,892 classrooms in a Gates Foundation study. He found that students are happier, volunteer effort in class, and have college aspirations when their "teacher seems to know if something is bothering me" and "my teacher wants us to share our thoughts". He also found that happiness was also linked to these attributes: "my teacher accepts nothing less than our best effort", "students in this class behaving the way my teacher wants them to". Ferguson emphasizes that astute teachers not only promote competence but student well-being, engagement, and high hopes for the future.10 (pp. 98-133)

David Yeager and Geoff Cohen investigated the nature of persistent support of students by having teachers provide written feedback on student essays, as well as suggestions for improvement, in the margins. This is common practice for English teachers, in this case for seventh graders.  Their research intended to "assuage mistrust by emphasizing the teacher’s high standards and belief that the student was capable of meeting those standards", what they refer to as wise feedback.

One study revealed how wise feedback pays big dividends. Instructors were told to use wise feedback with Post-it notes writing: I'm giving you these comments because I have very high expectations and I know that you can reach them.  The researchers found that twice as many students edited their essays compared to a control group that received the statement: I'm giving you these comments so that you'll have feedback on your paper. The study clearly reveals how actions that communicate warmth, respect, and lofty expectations promote trust and the consequential motivation to improve. Furthermore, the effects were generally stronger among African American than among White students, and particularly so for those who experienced more mistrust in school.11 (pp. 804 – 824)




Trust Comments

I am not sure what Gregg Popovich tells his players at the first practice of an NBA season but it must be interesting and engaging because they have successful campaigns repeatedly. He earned his players' trust and was empowered to create game plans to win contests. Several years ago, I compiled first-day statements and added them to my introductory handouts to the students. I believe they validated their worth as competent learners and built trust in my classroom:
1) I am happy to be a teacher and am glad I chose it as my career
2) I look forward to helping you grow as a person
3) I respect your intelligence
4) Feel free to communicate your thoughts and opinions



Interacting with premature infants

How important is trust? Consider this finding: Massaging a preterm baby enhances oxytocin production that stimulates relaxation, encourages bonding between parent and child, and lowers cortisol stress hormone levels.  Furthermore, studies found premature babies gained an average forty-seven percent more weight, were more active and alert and showed more mature neurological development than infants who did not receive massage.12 I am not recommending massaging your students but establishing a trusting classroom atmosphere will nurture oxytocin production and the associated effects described in this chapter.



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References

1.       Freeman, E., March 6, (2014). Spurs coach Gregg Popovich explains how he gets players to buy into his system Ball Don't Lie, Yahoo Sports.
          Retrieved from http://sports.yahoo.com/blogs/nba-ball-dont-lie/spurs-coach-gregg-popovich-explains-how-he-gets-players-to-buy-into-his-offensive-system-224429957.html
2.       Scaletta, K., Breaking Down Gregg Popovich's Extremely Successful San Antonio Spurs System, Bleacher Report: Retrieved from:
          http://bleacherreport.com/articles/1870815-breaking-down-gregg-popovichs-extremely-successful-san-antonio-spurs-system
3.       Sapolsky, R., (2001). Depression, antidepressants, and the shrinking hippocampus, Proceedings of the National Academy of Sciences of the United States of America. 23; 98(22): 12320–12322.
4.       Ingram C., (2006). Gonadal steroid modulation of stress-induced hypothalamo-pituitary-adrenal activity and anxiety behavior: role of central oxytocin, Endocrinology. May; 147(5):2423-31.
5.       Young, L., Murphy Young, A., Hammock, E. (2005). Anatomy and neurochemistry of the pair bond. The Journal of comparative neurology 493 (1): 51–7.
6.       Meyer-Lindenberg, A., (2005). Oxytocin modulates neural circuitry for social cognition and fear in humans. J Neurosci. 25(49).
7.       Singer, T., (2006). Empathic neural responses are modulated by the perceived fairness of others, Nature 439, 466-469.
8.       Wilson, J., (1997). The Moral Sense, Free Press Paperbacks
9.       De Wilde, T., Ten Velden, F., De Dreu, C., (2017), The Neuropeptide Oxytocin Enhances Information Sharing and Group Decision Making Quality, Scientific Reports 7, Article number: 40622
10.     Ferguson, R., Danielson, C., (2015). How Framework for Teaching and Tripod 7Cs Evidence Distinguish Key Components of Effective Teaching, Designing Teacher Evaluation Systems: New Guidance from the Measures of Effective Teaching Project. Editors(s): Thomas J. Kane, Kerri A. Kerr, Robert C. Pianta, Jossey-Bass, Ch. 4, pp. 98-133
11.     Yeager, D., Cohen, G. (2014). Breaking the Cycle of Mistrust: Wise Interventions to Provide Critical Feedback Across the Racial Divide, Journal of Experimental Psychology: General, Vol. 143, No. 2, 804 – 824
12.     Field, T., Diego, M., Hernandez-Reif, M., Dieter, J., Kumar, A., Schanberg, S. & Kuhn, C., (2008). Preterm infant massage therapy research. Infant Behavior & Development, 33, 115-124.